Operations Analyst

Type of Vacancy: Salaried full-time, starting ASAP

Location: New York City; Washington, DC; or a remote/home office anywhere in the United States

Reports to: Chief Operating Officer

Travel Required: Up to once a month

Compensation: Commensurate with experience

Summary of Position

Teaching Lab is seeking an Operations Analyst to support our strategic growth and impact. The Ops Analyst will be charged with building, innovating, and scaling internal systems and structures to create best-in-class operations to support our growing team and impact in the field. The ideal candidate will be a relentlessly detail-oriented person with a passion for making systems work seamlessly and supporting others to do their best work. The role offers lots of opportunities for growth within the organization and unparalleled access to a growing and impactful organization in the educations pace.

Specifically, the Operations Analyst will support:

  1. Our program (field) team to create and innovate on operational systems, including event management, printing, materials delivery, travel, etc., with the goal of creating scalable systems that will drive impact in the field;
  2. Our growing human capital team, including our Director of People Operations & Development, to build systems to recruit, onboard, develop, and manage a growing team of 35+ full- and part-time staff; and
  3. Our Chief Operating Officer across other workstreams, including communications, marketing, finance, project management, and strategic growth.

As a rapidly growing nonprofit, we seek an entrepreneurial individual excited about building an organization and serving a diverse, dynamic team. This position has high potential for both large-scale impact and career growth.

Eligible candidates must have incredible detail orientation, a passion for building scalable systems, intellectual curiosity about a multitude of workstreams within a growing organization, and an orientation to supporting those around them. Above all, any candidate must have a strong commitment and interest in improving educational equity across the country.

Key Responsibilities & Workstreams

Support of Program (Field) Team. The Operations Analyst will:

  • Partner with Project Managers (team members who lead Teaching Lab’s work with clients) to understand key operational supports, including printing, materials delivery, travel logistics, surveys, data collection, etc. and develop systems that will support those needs.
  • Partner with Directors of Partnerships (who oversee portfolios of client work) to plan for and execute large-scale, on-site events with large numbers of attendees.
  • Support the Managing Director of Learning and Research to identify and create systems that enable data collection, analysis, and management, potentially including database development and data analysis, depending on candidate skills and interests.

Support of Human Capital Team. The Operations Analyst will:

  • Support the Director of People Operations & Development to develop best-in-class human capital systems, including recruitment, selection, onboarding, staffing, and people development.
  • Support data collection and analysis across these systems.
  • Manage operational components of human capital systems, including scheduling, expense management, state-level registrations, etc.

Support of Chief Operating Officer. The Operations Analyst will:

  • Support the Chief Operating Officer to further develop and implement operational systems around communications, marketing, finance, and strategic growth.
  • Manage organization-wide project management systems, including co-leading or leading our weekly organization-wide operations meetings.
  • Help plan organization-wide initiatives, including team convenings, annual partnerships trainings, etc.
  • Other operational tasks and analysis determined by candidate interest.

Areas for Growth

Teaching Lab is committed to practicing what we preach, which means that development of our team is a key organizational priority. As a community of learners, we support one another through thought partnership, direct assistance, and opportunities to expand our own knowledge. The Operations Analyst will have the following growth opportunities:

  • Unparalleled networking and learning opportunities with Teaching Lab staff, board members, and experts in the education field
  • Opportunities to attend and engage in Teaching Lab on-site and internal trainings for staff
  • Internal cycles of inquiry on core topics that mirror our client-facing, external professional learning sequences
  • Mentorship and guidance from the entire Teaching Lab Leadership Team

In addition, Teaching Lab is a fast-growing nonprofit organization; we expect to double in size annually for the next several years, which will provide pathways for career growth and expanded impact over time. With success in this role, the candidate could move into a myriad of potential roles across the organization within two years.

Qualifications

Teaching Lab team members bring relevant experience, knowledge, and skills, as well as a commitment to shared values and norms. Prospective Operations Analyst candidates should be able to demonstrate experience or background in the following categories:

Educational & Work Experience

  • Bachelor’s or Associate’s degree and minimum two years working experience
  • Events management or operations experience
  • Experience working in or demonstrated interest in education (preferred)
  • Experience in or significant interest in an entrepreneurial role or startup organization (preferred)

Knowledge & Skills

  • Incredibly strong detail orientation and organizational skills, including the ability to understand operational needs and follow complex instructions. Candidates should be in the top 1% of adults in terms of organization, detail orientation, and operational efficiency and should have concrete examples of instances where they have demonstrated these skills with success.
  • Superior critical thinking and creative problem-solving capabilities, including a self-starting/ entrepreneurial approach to solving difficult problems and the tenacity and intellectual curiosity to see them through
  • Strong writing abilities, including the ability to communicate complex information simply and intuitively.
  • Strong professional and interpersonal judgment, including the ability to form credible and lasting relationships with people within and across organizations

Values

  • Deep commitment to Teaching Lab’s organizational mission and educational equity for traditionally underserved students
  • Strong commitment to growth mindset for both adults and students, and a desire to work collaboratively to grow team skills and capabilities
  • Belief in the power of relationships to drive collaboration
  • Relentless focus on results for traditionally underserved students, including a high bar for quality work
  • Sense of humor: we take our work seriously at Teaching Lab, but not ourselves. Candidates should be team players, enjoy getting to know their coworkers, and be able to laugh while at work!

Working at Teaching Lab

This position is eligible for remote work anywhere in the continental United States. Candidates who live near New York City or Washington, DC may elect to work out of Teaching Lab offices located in those cities if they choose.

This position will require some work-related travel (up to once a month) based on organizational needs and capacity and time of year. Teaching Lab staff members are required to attend “home weeks” in DC or NYC every other month in addition to travel required for day-to-day job responsibilities. Ideally, the candidate will be able to attend Teaching Lab’s Partnerships training in Washington, DC on June 1-3, 2019. (Note that in general, Teaching Lab does not require weekend travel and we expect this to be the only instance of required weekend work throughout the year.)

Salary for this position will be commensurate with experience. Teaching Lab offers a comprehensive benefits package, including organizational contribution of 100% of employee costs and 50% of dependent costs for health/dental/vision insurance, a 401(k) program with a 4% employer match and diverse investment options, monthly technology reimbursement, and generous time off and leave policies.

We are committed to building a sustainable organization. We love our work and want to be able to do it for years to come. This means that despite our relentless focus on impact and results for educators and students, we commit to maintaining a balance between work and other parts of our lives.

To Learn More About Teaching Lab

To Apply

Please fill out some basic biographical details and upload a resume by using this Google form: https://tinyurl.com/TLOpsAnalyst. Additional questions may be directed to jobs@teachinglab.org.

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